General Manager - River Oaks

Location: Houston, Texas
Job # 11631885
milk + honey was founded in 2006 by Alissa Bayer, and has since become Texas’ premier destination for an exceptional day spa experience. From a single standalone spa in downtown Austin, milk + honey has grown to include a collection of five spas—with two more slated to open in early 2019 and national expansion on the horizon. With a core menu of therapeutic treatments and select seasonal specials, milk + honey operates with a philosophy centered on healing, wellness, and relaxation. milk + honey spas use only the cleanest products for every treatment and the brand is a champion of organic, non-toxic ingredients. milk + honey’s eponymous product line—used throughout the spas and sold in-spa and online—was born in 2013 and developed in collaboration with a team of more than 50 estheticians and massage therapists to be hyperclean and effective, made with only the highest-quality ingredients and pure essential oils. milk + honey was at the forefront of the clean beauty revolution over a decade ago and continues to redefine and democratize the day spa experience for everyone by providing therapeutic and accessible respites and effective and luxurious skincare products to indulge, unwind, and cleanse the body and mind.

The General Manager holds primary responsibility for the location and the entire team at that location, managing  the business proactively so that possible impediments to the location’s success can be dealt with before they affect revenue, profitability, employee satisfaction and customer service.  

The General Manager’s duties include:

  • Be accountable for the profitability and growth of the location.
  • Create revenue and profitability projections and an annual budget.
  • Oversee the monthly P&L, sharing location specific results with Assistant Managers and other appropriate staff members.
  • Collaborate with other departments to ensure that location-specific bookkeeping is correctly coded in a timely manner.
  • Oversee the procurement process including retail and back bar ordering, inventory management, and merchandising. Collaborate effectively with procurement department to create efficiencies and business improvements.
  • Assist in calculating and updating daily, weekly, monthly and quarterly business goals.
  • Proactively identify variances from budgeted goals and address them collaboratively with Inc. staff.
Brand Standards
  •  Keep location organized, clean and presentable and conduct quarterly walk-throughs with Director.
  •  Maintain the milk + honey brand facility standards through oversight of all maintenance and improvement projects.
  • Maintain the milk + honey brand service standards through regular and comprehensive evaluations and action plans.
  • Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less.
Human Resources
  • Recruit for all location positions, oversee the application process and make final decisions about all hiring decisions.
  • Mentor and develop the staff, providing clear and reachable goals, reviews and regular coaching.
  • Conduct and supervise employee verbal and written notices and terminations.
  • Collaborate with Inc HR Department to ensure that company and location policies and procedures are compliant with regulations, financially responsible, and in the best interests of our employees.
Vision & Growth
  • Help the Marketing team set marketing goals and provide the operational support to achieve those goals.  Develop and maintain a comprehensive marketing calendar for your location, including location specific advertising and marketing campaigns, seasonal promotions and special events.
  • Attend all leadership meetings and contribute substantially to company-wide initiatives and projects.
  • Collaborate with INC. on special projects as needed.
  • Must be a self-starter and driver for the location, possess the ability to work autonomously and with a team
  • Have a comprehensive understanding of all of the systems and programs that are essential to the management of the business
  • Be available as needed for protocol and system questions from Manager and Assistant Managers
  • 5+ years of overseeing a team of 50+ people
  • Demonstrates the ability to respond calmly and with clarity in high-pressure situations
  • Personify milk + honey’s 4 Principles in every interaction with clients and coworkers
  • Must be able to sustain reasonable physical activity for the duration of a scheduled shift
  • Must be able to hear so as to effectively understand customer’s needs
  • Must be able to lift up to 25lbs

milk + honey is the brainchild of lifestyle entrepreneur Alissa Bayer, a Florida native who moved to Austin to attend graduate school at University of Texas at Austin. Alissa fell in love with the city, its unique culture, and the wonderful people, so she and her family made the decision to stay. One thing that Alissa didn’t find in Austin were the wonderful urban day spas that she frequented in years past while living in New York, Washington, D.C., and San Francisco. After much soul-searching and strategic planning, Alissa decided to fill this need and combine her many years of professional experience, her creative and playful nature, and her desire to create something that makes other people feel great. She founded milk + honey in 2006 with a single, standalone spa, and has since grown the brand to include a collection of spas across Austin and Houston as well as a line of hyperclean, non-toxic bath, body, and skincare available in-store and online. A dynamic and inspiring leader with extensive expertise in clean beauty and wellness, Alissa is an active member of the community through her involvement in Girlstart and the University of Texas at Austin’s MBA mentorship program.
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